Hockerty Reviews 2024 |Honest Opinion on AI Custom Clothing
Hockerty has been an online store for custom suits since 2008. They are a team of more than 60 people based in Zürich, Barcelona, Toledo (Spain), and Shanghai. They provide endless options for suits and outerwear. They have served up to 250,000 customers.
Rating on trustpilot.com
Hockerty Reviews & Reputation
| Website | www.hockerty.com/en/ |
| Founded (Year) | 2008 |
| Category | Men Clothing |
| Presence | Online |
| Rating (Trustpilot) | 4.1 |
Design & Style
As per Hockerty reviews, they have a nice and wide selection of fabrics but there are a lot of synthetic blends, so you need to be careful about what you are ordering. You can select the design as you want. The final suit looks decent as far as the design is concerned. However, there is nothing that stands out. They offer double vents that are well spaced and the pocket sits nicely. They do deliver what you ask them.
Ordering Process
Hockerty has the best ordering experience. You can see a live updating confirmation which is a lot of fun to use. They change everything as you want it to be changed. The design is reflected accurately in the model. Overall they do a great job with the ordering process. But, there are a few things that you cannot do. Hockerty does not offer side tabs and functioning button holes. But it depends on the price you are paying.
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Fitting & Quality
The arrival of the suit is nothing less than a disaster. Their suits arrive in an extremely small box. Their suit is totally wrinkled, and sometimes not even how you want it. If we talk about quality, there are a lot of threads and strands and even the buttonholes are uneven. The jacket and pants have no shape to them. This can pass as a decent suit with a tailoring bit who would put themselves in such a situation.
Customer Service
Once you receive your order from Hockerty, there is no going back. There is only one round. You can just email them and blindly wait for them to respond to you. The chances of you getting what you want are almost zero.
Order Process at Hockerty
Design Your Unique Garment
There are two ways by which you can find your perfect outfit. You need to select pieces from their curated collection OR you can design your suit by using their exclusive product configurators. This tool allows you to select every detail for your final design from the suit to the sneakers. Hockerty technology is not outsourced. They develop their own product designers so you want is what exactly you get.
Create Your Body Profile
Using Artificial Intelligence, they use tools to create your unique body profile. You just need to give a few inputs after that the AI predicts your body measurements. You can verify the measurements after the AI algorithm produces your body type.
Bringing Your Order to Life
After your order is placed, the team starts their action. The final fabric and material are prepared and cut. Then, it is handed over to special artisans, who are experts in their respective departments. Suits, shirts, and jackets are manufactured in Shanghai, jeans are manufactured in Shandong, and shoes are crafted in Japan.
After the completion of the order, it is returned to one of the operation centers. The quality assurance team reviews and adds final touches to your order so it meets your expectations.s
Best Hockerty Garment Fabric
It is understandable that you may be confused about what fabric to choose. Hockerty will send you multiple fabric samples for a small pay. This way you can understand what fabric you will get. We are going to review a few of the Hockerty fabrics.
Tarantino for Black Suit
It is 100% pure and a great option to wear all around the year. It is in the middle range for warmth and a mid-weight fabric. It can cost around $700 for a suit. It is the most expensive and luxurious suit.
Oberon for Navy Suit
This fabric is a blend of 80% wool and 20% terylene. It is a basic price point and is very affordable.
Hockerty Pros & Cons
Pros
- Well-Built Website
- Wide Selection of Fabric
- Generous Return Policy
- Good at Outerwear
Cons
- No Side Tabs on Trousers
- Overpriced
- Bad Customer Service
Hockerty Gift Card
Hockerty offers gift cards for their customers. You can purchase the gift cards from €20, €50, €100, €150, €250, €500 or any other amount you want. Hockerty gift cards cannot be recharged. Hockerty will not be responsible for the gift card in case of loss or theft.
Warranty & Guarantee
Hockerty guarantees every order placed comes with an assurance of a perfect fit. If your garment is not as you expected it to be they can help you to make the necessary changes. However, if there are no partners in your location, you can take the suit to any local tailor. Hockerty will cover the cost as per the after-sales conditions. If the garment still cannot be altered, they will help remake it until it fits you perfectly.
Comparison with Competitors
Hockerty vs. Indochino
Indochino is a much better option than Hockerty, but it is a couple of dollars expensive. They can still be counted as cheap. Indochino is a company that has a real network of stores, suit manufacturers, and support behind them. There are also some flaws in them but you can be assured that you will get what you want. This is not the case with Hockerty. If they consider their returns, remake, and tailoring policies, there can be a different discussion.
Hockerty Customer Service
You can contact the Customer Service team by selecting the chat box or you can email them from their official website.
Social Media Platforms
Conclusion
After keeping the Hockerty reviews in mind, we have come to the conclusion that their suits cannot be recommended. Unless you are the luckiest person, you won’t be getting any good suits from them. You cannot depend on their suitmaker’s ability and customer service. It is beyond risky to order from them.
FAQs
Are Hockerty suits full canvas?
No, Hockerty suits are half-canvas so the jacket can drape naturally over the chest.
Does Hockerty have a store?
No, Hockerty is only available online. They do not have a physical store.
Where are Hockerty clothes made?
Their suits, shirts, and jackets are manufactured in Shanghai, jeans are manufactured in Shandong, and shoes are crafted in Japan.
When was Hockerty founded?
Hockerty was founded in 2008 as an international brand for men’s tailor-made clothing.
