Avelo Airlines Reviews 2024 | Worth Flying or Overrated?
Avelo Airlines is a low-cost American airline based in Houston, Texas. Avelo Airlines, formerly known as Casino Express Airlines and Xtra Airways, transitioned to scheduled operations on April 8, 2021. Avelo has rapidly become America’s most convenient, affordable, and reliable airline.
Rating on trustpilot.com
Details of Avelo Airlines Reviews
| Information | Details |
| Website | https://www.aveloair.com/ |
| support@aveloair.com | |
| Rating (trustpilot) | 3.3 |
| Founded Year | 2021 |
Avelo Airlines Reputation
Avelo, a US airline, operates 16 Boeing Next-Generation 737 aircraft and serves 48 popular destinations, with six bases at Los Angeles’ Hollywood Burbank Airport, Southern Connecticut’s Tweed-New Haven Airport, Orlando International Airport, Philadelphia, and Delaware. Avelo Airlines, formerly XTRA Airways, offers services like online booking, flight changes, and special assistance to both leisure and business sectors. The company was established in 2020 and is headquartered in Houston, Texas.
Avelo Airlines Pros and Cons
Pros
Cons
Avelo Airlines Customer Reviews
Avelo Airlines, a budget carrier that started in April 2021, operates mainly from Burbank on the west coast and New Haven on the east coast. With a fleet of eight older 737s, it focuses on flying to smaller, underserved airports. However, the airline has faced some criticism, especially regarding its treatment of handicapped passengers. For instance, at RDU, a passenger had to walk unsafely to a wheelchair because Avelo couldn’t provide an aisle chair.
The airline is also known for its strict carry-on policy, charging $65 for bags that are even slightly over the size limit, with multiple checks along the way. Despite these drawbacks, Avelo receives praise for its on-time flights and friendly staff, such as flight attendant Lisa. While the airline offers a generally safe and pleasant flying experience, travelers should be cautious when flying with handicapped individuals and be very mindful of carry-on baggage dimensions.
Avelo Airlines Return Policy
Reservations canceled within 24 hours of purchase and 168 hours before departure will be refunded to the original payment method via Manage Trips. Canceled reservations will receive Avelo Travel Funds, redeemable for future flights. They can be used online at www.aveloair.com. A $25 charge applies for canceled reservations through Avelo’s Customer Support Center.
Avelo Airlines offers a refund policy for non-refundable tickets, which can be refunded to the original payment source within 21 working days. If the reversal is made within the 24-hour call-off period, the refund is processed. If the flight is delayed by more than 3 hours, the traveler can return the ticket, but must fill out the reimbursement form after contacting the airline. The airline is not responsible for repaying non-refundable tickets.
Avelo Airlines Discounts and Promotions
Avelo Airlines offers a military discount to active, veteran, retired, and reservist US Army, Navy, Air Force, Marines, Space Force, and Coast Guard personnel. To avail the discount, military status must be verified through a third-party service. More information can be found on Avelo Airlines’ website or by contacting customer service.
Avelo Airlines is offering a student discount to eligible US college and university students. To qualify, students must be enrolled in a US-based institution and verify their status through SheerID. A single-use promo code can be applied at checkout on Avelo Airlines’ website or in retail stores. Restrictions may apply, so check Avelo Airlines’ website for full details and terms and conditions.
Money Value of Avelo Airlines
Ultra Low-Cost Carriers (ULCCs) operate by focusing on ancillary costs, which are the expenses that are not directly incurred by the carrier. All expenses, except for a plane ticket, have a cost. The price of tickets, like any airline, flight, or route, can vary. The customer purchased the ticket over a month in advance. The cost of a one-way ticket from Burbank (CA) to Pasco (WA) was $59. The price may increase, especially if booked close to your departure date.
Benefits of Flying with Avelo
Flying with Avelo Airlines offers several perks, especially for budget-conscious travelers. The airline provides competitive pricing and services smaller, often overlooked airports, making travel more convenient for those in underserved areas.
Passengers frequently praise Avelo for its punctual flights and friendly staff, such as flight attendant Lisa, which contribute to a pleasant travel experience. The airline’s straightforward, no-frills approach helps eliminate much of the confusion commonly associated with air travel, making the entire process smoother for travelers.
Areas Needing Improvement
However, Avelo Airlines does have areas that need improvement. A major concern is its handling of passengers with disabilities, as shown by an incident where a handicapped passenger had to walk unsafely due to the lack of an aisle chair at RDU.
Additionally, the airline’s strict carry-on baggage policy, which charges a $65 fee for bags that are even slightly over the size limit, can be frustrating for passengers. These stringent checks and fees can detract from the overall travel experience. Addressing these issues could significantly improve accessibility and customer satisfaction.
Contact Details
Avelo, a smaller airline, lacks extensive methods for communication. To contact them, you can send an email to support@aveloair.com or call them at (346) 616-9500.
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Conclusion
The Avelo Airlines review indicates a superior reputation compared to its competitors. Avelo Airlines, a newer airline with limited online reviews, has received positive feedback from many former travelers. The inaugural flight of Avelo was viewed as a true no-frills budget carrier that didn’t suck. Avelo’s main drawback is its flight schedules, which may not be convenient for travelers, depending on the destination and departure point.
Travelers have expressed concerns about the low staff numbers in airports and long wait times for customer service. When arriving at the gate, be calm if you see the terminal without Avelo Airlines banners or uniformed staff. Budget carriers often outsource gate agents to local airport staff, so they may not wear Avelo uniforms. Despite this, most reviews praise Avelo’s experience and value for money.
FAQs
Is Avelo airlines worth it?
Avelo Airlines offers competitive rates and limited domestic routes, but its limited domestic routes disadvantage travelers from coast to coast. Alternatives like Southwest Airlines, JetBlue, and Spirit are recommended. Pack light and use Avelo’s app for smooth check-in.
Why is Avelo air so cheap?
Avelo’s affordability is attributed to its efficient operations, allowing it to offer competitive fares while maintaining quality and safety standards.
Do they cancel flights often?
Avelo’s 2023 flight cancellation rate significantly improved from its 2022 rate of 0.85%, marking the second lowest in the industry that year.
Is Avelo airline successful?
Avelo, a US airline, has served over 50 destinations, bringing in 4.5 million customers on 35,000 flights, and has also successfully operated a charter service.
Does Avelo airline serve food?
Avelo Airlines does not provide complimentary meals or snacks on board, so passengers can either bring their own food or purchase it from the airline’s staff.
